Describe a time you sent a message or an email but got no reply for a long time
Describe a time you sent a message or an email but got no reply for a long time
You should say:
- who you sent it to
- what it was about
- whether you finally received a reply
and explain how you felt about the experience
Practise this card
One minute to plan, two minutes to speak, exactly like the exam. Nothing you record leaves your device.
01:00
02:00
- who you sent it to
- what it was about
- whether you finally received a reply
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How to approach this cue card
This card is about waiting and uncertainty, so it rewards a candidate who can tell a story in the past and then describe a mix of feelings: hope, doubt, annoyance and, perhaps, relief. Examiners listen for a clear order of events, for time expressions such as “after a week” and “in the end”, and for specific words for emotions instead of “bad” and “good”.
The easiest angle is a message with a real purpose: asking about a course, a flat, a job, a refund or an apology to a friend. You do not need a dramatic ending: a late reply or a second attempt through a different channel is enough.
Keep the first two bullets brief, then use most of your time on the waiting, on what you did next and on the final “explain” line.
Vocabulary that lifts this answer
These phrases describe waiting for an answer more precisely than “I waited” or “he did not answer”.
| Word or phrase | What it means | In a sentence |
|---|---|---|
| to hear back from someone | to receive a reply from someone | I still hadn’t heard back from them after a week. |
| to follow up | to contact someone again about an earlier message | I decided to follow up with a shorter message. |
| to be left hanging | to be kept waiting without any answer | It is frustrating to be left hanging for so long. |
| to be left on read | to have a message seen but not answered | I felt left on read, which was a little hurtful. |
| a spam folder | the place where unwanted email is sent automatically | My email had landed in his spam folder. |
| to give up on something | to stop trying because it seems useless | I had almost given up on the whole idea. |
| to drag on | to continue for longer than necessary | The waiting dragged on for three weeks. |
| a polite reminder | a gentle message that asks again | I sent a polite reminder through their website. |
| out of the blue | unexpectedly | Then, out of the blue, a reply arrived. |
| to jump to conclusions | to decide something too quickly | I had jumped to conclusions about the school. |
A one-minute plan
- who, what: email to a music school in Santiago, guitar lessons
- waiting: January, three weeks, no reply, checked the phone daily
- next step: website form, social media message, reply in two days
- feeling: annoyed, then relieved and a bit silly, spam folder
The same answer at Band 6, 7 and 8
The three sample answers below tell exactly the same story, and only the language changes between them. Hover or tap a highlighted phrase to see what an examiner would notice about it, and treat these as illustrations of what each band typically sounds like, not scripts to memorise.
Band 6
I would like to talk about an email I sent to a music school last January and did not get a reply for a long time. I live in Valparaíso, in Chile, and I wanted to learn the guitar, so I wrote to a small school in Santiago to ask about evening lessons. My friend Camila told me the teachers there were good, so I was excited. I writeTense slip: should be “wrote” about my age, my level and the days when I could go there. After one week nobody answered, and I thought they did not want a new student. I waited for three weekPlural error: should be “three weeks”, and every morning I checked my phone, you knowFiller phrase used as a hesitation marker, but there was nothing. I was very disappointedBasic intensifier and adjective; limits Lexical Resource and a little angry. I did not want to look for another school because this one was near my house. Then I used the school’s website and wrote a short message in the contact form, and I also sent a message on their social media page. Two days later the teacher, Mr Rojas, answerTense slip: should be “answered” me. He said sorry and told me that my first email was in his spam folder, so he did not see it. I felt very relievedBasic intensifier and adjective; limits Lexical Resource, and also, erNatural hesitation marker, minor filler, a little silly because I thought bad things about the school. Now I have lessons every Tuesday after work, and I am practising a song for my mother’s birthday. It teach meTense slip: should be “It taught me” that if nobody answers, I must send a message in another way.
Band 7
I’d like to talk about an email I sent to a music school last January that went unanswered for weeks. I live in Valparaíso, in Chile, and I wanted to learn the guitar, so I wrote to a small school in Santiago to ask about evening lessons. My friend Camila had told me the teachers there were excellent, so I was really looking forward to it. I explained my age, my level and the days when I could travel there. After a week there was still nothing, and I started to think that they weren’t interested in taking on a beginnerAccurate past tense in a reported thought. I waited three weeks, checking my phone every morning, and honestly, I’d almost given upNatural discourse marker that signals frustration. I felt let downPhrasal expression instead of a basic adjective and a bit annoyed, but I didn’t want to try another school, because this one was close to my home. Eventually I tried the contact form on their website and sent a message on their social media page as well. Two days later the teacher, Mr Rojas, replied. He apologised and explained that my first email had landed in his spam folderNatural collocation, which he only noticed by chance. I was hugely relieved, though also a little embarrassingAdjective form error: should be “embarrassed” because I’d imagined the worst. I now have lessons every Tuesday, I’m even practising a song for my mother’s birthday, and I’ve learned to follow upPrecise phrasal verb for contacting someone again in a different way instead of to waitVerb form error: should be “waiting” and assuming the worst.
Band 8
I’d like to talk about an email I sent to a music school last January and then heard nothing back about for weeks. I live in Valparaíso, in Chile, and I’d decided to learn the guitar, so I wrote to a small school in Santiago to ask about evening lessons, explaining my age, my level and the days when I could travel there. A friend, Camila, had told me the teachers there were excellent, so I was looking forward to it. After a week there was still no answer, and I began to suspect that they couldn’t be bothered with a beginnerIdiomatic phrase with an accurate modal in reported thought. I waited three weeks, checking my phone every morning, and to be perfectly honest, I’d all but given upNatural discourse marker with a fixed expression. I felt quietly let downPrecise adverb and phrasal adjective, though I didn’t fancy starting again with another school, since this one was close to home. In the end I tried the contact form on their website and messaged their social media page as well. Two days later the teacher, Mr Rojas, replied. He apologised and explained that my first email had ended up in his spam folderNatural collocation, which he only discovered by chance. I was enormously relieved, if a little sheepish, because I’d jumped to conclusionsPrecise idiom for judging too quickly about the school. I now have lessons every Tuesday, I’m even rehearsing a song for my mother’s birthday, and the experience taught me to chase things up through another channel rather than sit and assume the worstContrastive structure that carries the reflection.
What moved the band
- Band 6’s slips (“I write about my age”, “Mr Rojas, answer me”) become accurate past forms in Band 7 (“I wrote”, “replied”) and stay clean in Band 8.
- Band 6 relies on “very disappointed” and “very relieved”; Band 7 uses “let down” and “landed in his spam folder”; Band 8 adds “quietly let down” and “jumped to conclusions”.
- Band 6 closes with “if nobody answers, I must send a message in another way”; Band 8 closes with a reflection on the lesson, “chase things up through another channel rather than sit and assume the worst”.
Common mistakes on this card
- Spending the whole talk on the content of the message and none on the waiting, which is the heart of the story.
- Forgetting the third bullet, “whether you finally received a reply”, and ending the talk without an outcome.
- Answering the final line, “how you felt about the experience”, with only one word such as “bad”.
- Mixing present and past tenses when you describe each day of waiting.
Part 3 questions that often follow
After your turn of one to two minutes, the examiner usually moves into a related Part 3 discussion — these are the kinds of follow-up questions that commonly come up around this topic.
- Why do some people take a very long time to reply to messages?
- Is it rude to ignore a message, or has communication simply become too fast?
- Do you prefer writing a message to speaking on the phone, and why?
- Should companies be expected to answer customers' messages within a fixed time?
- How has instant messaging changed the way families and friends stay in touch?
Frequently asked questions
Does it have to be an email, or can it be a text message?
Either works. An email, a text or a form on a website is fine, as long as you can say who it was for, what it was about and how long you waited.
What if I never received a reply?
The third bullet asks "whether" you finally received one, so both endings are allowed. If there was no answer, say what you did next and how you felt.
Can I choose a message to a company rather than a person?
Yes. A message to a school, a shop or a landlord is a good choice, because the reason for writing is clear. Give the person or place a name if you can.
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