How billing works in IELTS Mentor AI: credits, renewal and cancelling
Quick answer
You're charged the moment you buy a plan, and the subscription then renews automatically at the end of each period unless you cancel at least 24 hours before it ends. Cancelling isn't done inside the app — it's done in your Apple ID or Google account's subscription settings, the same place any App Store or Play Store subscription is managed. While you stay subscribed, unused credits roll over to the next billing cycle; if you cancel, whatever credits remain expire 30 days after the cancellation date.
Practise out loud in the app and get the answer scored on the four criteria in seconds.
iOS and Android
On this page
IELTS Mentor AI bills like most subscription apps sold through the App Store or Google Play: you’re charged at the moment of purchase, the plan renews automatically unless you cancel it at least 24 hours before the current period ends, and cancelling happens in your phone’s own subscription settings rather than inside the app. Credits — the app’s unit for speaking sessions, mock tests and essay checks — roll over while you stay subscribed and expire 30 days after you cancel. The rest of this page walks through each part in order, plus how to cancel on iPhone and Android step by step.
We’re publishing this because billing confusion is, across apps in this category generally, one of the most common sources of frustration people run into — not because the mechanics are unusual, but because they’re rarely explained anywhere a user actually sees before they hit a question. This page is that explanation for IELTS Mentor AI specifically.
How credits work
Credits are the unit IELTS Mentor AI uses to price activity inside the app. Rather than metering time or charging per feature separately, each activity — a speaking session, a full mock test, an essay submission — uses a set number of credits, and the plans page has a “Credits costs” screen listing exactly what each activity uses. That screen is the source of truth; if you want to know what a specific session will cost before you start it, check there rather than guessing.
Plans come in three lengths — weekly, monthly and three-month — and each one includes a credit allowance for its period. Which length suits you depends on how close your test date is and how often you plan to practise, but the credit mechanics underneath are the same across all three.
What happens when you subscribe
Payment is charged at the moment you complete a purchase, not on a delay and not after a preview period. As soon as that happens, your plan’s credit allowance is available to use.
From there, while the subscription stays active, new credits are added automatically at the start of every billing cycle — you don’t need to do anything to receive them. And because subscription credits and any one-time credits you’ve separately bought both roll over to the next month, credits you didn’t get through in one cycle aren’t wasted; they sit alongside the next cycle’s allowance.
What happens at renewal
A subscription renews automatically at the end of its current period unless you cancel it at least 24 hours before that period ends. This 24-hour cutoff is standard App Store and Google Play behaviour, not something specific to this app — it’s the point by which the store needs your cancellation registered to stop the next charge from processing.
Practically, this means cancelling “on the day” your subscription is due to renew can be too late if you do it inside that final 24-hour window. If you know you don’t want the next cycle, it’s safer to cancel a day or two ahead of the renewal date rather than right up against it.
How to cancel on iPhone
- Open Settings on your iPhone.
- Tap your name at the top of the screen.
- Tap Subscriptions.
- Find IELTS Mentor AI in the list and tap it.
- Tap Cancel Subscription and confirm.
You can also get to the same screen through the App Store app itself: open the App Store, tap your profile icon, tap Subscriptions, and follow the same steps from there.
How to cancel on Android
- Open the Google Play Store app.
- Tap your profile icon in the top right.
- Tap Payments & subscriptions, then Subscriptions.
- Find IELTS Mentor AI in the list and tap it.
- Tap Cancel subscription and follow the prompts to confirm.
In both cases, cancelling is a store-level action — the app itself doesn’t have a separate “cancel” switch that does something different from this, because Apple and Google, not the app, process the recurring charge.
What happens to your credits after cancelling
Cancelling stops future renewals; it doesn’t immediately erase what you already have. Any credits remaining in your account — subscription credits or one-time credits — stay usable for 30 days after the date you cancel. After that 30-day window, they expire.
If you’re cancelling because you’re close to finishing your preparation, it’s worth checking how many credits you have left and using them within that window rather than letting them lapse.
Refunds
Refunds for purchases made through the App Store or Google Play are handled by Apple or Google, not by IELTS Mentor AI directly, because the store — not the app — processed your payment. For an App Store purchase, requests go through reportaproblem.apple.com. For a Google Play purchase, you request it from your order history inside the Google Play Store app. This is a platform-level process that applies the same way to any app sold through either store.
Restoring a purchase
If you’ve reinstalled the app, switched phones, or a purchase isn’t reflecting correctly, the plans screen has a Restore Purchases link at the bottom, next to the Terms and Privacy links. Tapping it re-syncs your account with whatever active subscription is tied to the Apple ID or Google account you’re currently signed into — it doesn’t create a new charge.
Reaching support
If something about your billing doesn’t match what’s described here, contact [email protected]. Include your store receipt or order number and the email address on your account — both make it much faster to look up the specific purchase you’re asking about, rather than describing the problem alone.
Before you subscribe: a quick checklist
- Check the “Credits costs” screen so you know roughly how many sessions, mocks or essay checks your plan’s allowance covers.
- Decide which plan length — weekly, monthly or three-month — actually matches how long you have before your test.
- Note today’s date if you’re choosing a shorter plan, so you know when the renewal cutoff falls.
- Confirm you’re signed into the Apple ID or Google account you intend to keep using, since that’s the account the subscription will be tied to.
- Know in advance where cancellation lives on your phone (Settings › Subscriptions on iPhone, Google Play › Payments & subscriptions on Android) so you’re not searching for it later.
Billing mechanics like these aren’t specific to IELTS test prep, but they’re worth knowing before you subscribe to anything with a renewal date, rather than after a charge you weren’t expecting.
Frequently asked questions
Will I be charged again if I cancel today?
Not if you cancel before the current period ends. A subscription only renews — and charges again — if it's still active at least 24 hours before the period's end date; cancel any time before that cutoff and it simply won't renew. You keep access for the rest of the period you already paid for.
Do unused credits carry over?
Yes, while the subscription is active. Both subscription credits and any one-time credits you've bought roll over into the next month rather than resetting to zero, so credits you didn't use this cycle aren't lost as long as you stay subscribed.
What happens to my credits if I cancel?
They don't disappear immediately. Remaining credits stay usable until 30 days after the cancellation date, then expire. If you plan to use them, cancel with that 30-day window in mind rather than right before your test.
Where do I see how many credits an activity uses?
On the plans screen, under "Credits costs." It lists what a speaking session, a mock test, an essay check and the app's other activities each use, and it's the source of truth — check it before assuming what a session will cost you.
How do I get a refund?
From the store, not from IELTS Mentor AI directly, because the store processed the payment. App Store purchases are refunded through reportaproblem.apple.com; Google Play purchases through Google Play's own order history and refund request flow.
Practise this with instant AI feedback
Record your answer in the app and get your grammar, vocabulary, fluency and pronunciation analysed in seconds.