Describe a time you received good service from a company or shop

الدرجة 6

I would like to talk about a small laptop repair shop near my university in Quezon City in the Philippines. The shop fixخطأ عابر في التوافق، والصواب «fixes» computers and phones for students, and I went there last year when my laptop suddenly stopped working one week before my thesis deadline. The shop is on the second floor of a small building, and it is always full of students waiting for their phones and laptops. I was very worried, and I amخطأ عابر في الزمن، والصواب «was» almost crying when I walked in. The technician, Mr Reyes, listened to my problem carefully, and then he said, umحشو يدل على التردد, that the hard disk had a problem but he would try to make it goodعبارة بسيطة، و«get it working again» أدق. He worked until late in the evening, and finally he saved all my files. He never makeخطأ عابر في الزمن، والصواب «made» me feel stupid because I did not keep another copy. He also lent me an old laptop so I canخطأ عابر في الزمن، والصواب «could» continue my writing at home. The next day he called me to ask if everything was okayكلمة بسيطة، وهذا يحدّ من درجة الثروة اللغوية. I think this was good service because he did not only repairسقط المفعول به، والصواب «repair my laptop», he really tried to understand my situation, you knowحشو مستخدم للدلالة على التردد. Many shops only want to finish fastصياغة غير طبيعية، والصواب «finish quickly» أو «work quickly» and they don’t care about customers. Because of him I hand inخطأ عابر في الزمن، والصواب «handed in» my thesis on time, and later I brought him a box of sweets to say thank you. I still go to this shop and I tell my friends about itصياغة عادية، و«recommend it to my friends» أدق.

الدرجة 7

I’d like to talk about a small laptop repair shop near my university in Quezon City in the Philippines. It fixes computers and phones for students, and I went there last year when my laptop suddenly died a week before my thesis deadline. The shop is on the second floor of a small building, and it is always full of students waiting for their phones and laptops. I was extremely anxious, and I was close to tears when I walked in. The technician, Mr Reyes, listened carefully, then explained that the hard disk was faulty, but that he’d do his best to get it working againإعادة صياغة طبيعية ودقيقة. He worked until late in the evening and managed to save all my files. He never made me feel foolish for not keeping a proper backup of my work. He even lent me an old laptop so that I could carry on writing at home. The next day he phoned to check that everything was fineتسلسل واضح يجعل متابعة القصة سهلة. I think it was good service because he didn’t just repair the machine, he really tried to understoodخطأ في الصيغة، والصواب «tried to understand» my situation. A lot of shops only want to finish quickly and doesn’t careخطأ عابر في التوافق، والصواب «don’t care» about the customer. Thanks to him I handed in my thesis on time, and later I brought him a box of sweets to say thank you. I still go there, and I’ve recommended it to several friendsاختيار دقيق للفعل from my course.

الدرجة 8

I’d like to talk about a small laptop repair shop near my university in Quezon City in the Philippines. It repairs computers and phones for students, and I went there last year when my laptop suddenly died a week before my thesis deadline. The shop is on the second floor of a small building, and it is always full of students waiting for their phones and laptops. I was extremely anxious and close to tears by the time I walked in. The technician, Mr Reyes, listened carefully, then explained that the hard disk was faulty but that he’d do his best to get it working again. He worked late into the evening and managed to save every file. He never once made me feel foolish for not keeping a backup. He even lent me an old laptop so that I could carry on writing at home, and the following morning he phoned to make sure everything was running smoothlyتفصيل طبيعي عن المتابعة مع عبارة حالية دقيقة. I’d say it was good service because he didn’t merely fix the machine; he took the trouble to understand what I was going throughتعبير اصطلاحي مع جملة مضمّنة دقيقة. Plenty of shops are only interested in working quickly, whereas he went the extra mileتعبير اصطلاحي دقيق عن بذل جهد إضافي for a stranger. Thanks to him I handed in my thesis on time, and later I brought him a box of sweets to say thank you. I still go back, and I’ve recommended him to several friends.