Describe a time you received good service from a company or shop

Band 6

I would like to talk about a small laptop repair shop near my university in Quezon City in the Philippines. The shop fixНеузгодженість підмета й присудка: має бути «fixes» computers and phones for students, and I went there last year when my laptop suddenly stopped working one week before my thesis deadline. The shop is on the second floor of a small building, and it is always full of students waiting for their phones and laptops. I was very worried, and I amПомилка в часі: має бути «was» almost crying when I walked in. The technician, Mr Reyes, listened to my problem carefully, and then he said, umЗапинка, слово-паразит, that the hard disk had a problem but he would try to make it goodБазова фраза; точніше «get it working again». He worked until late in the evening, and finally he saved all my files. He never makeПомилка в часі: має бути «made» me feel stupid because I did not keep another copy. He also lent me an old laptop so I canПомилка в часі: має бути «could» continue my writing at home. The next day he called me to ask if everything was okayБазове слово; обмежує Lexical Resource. I think this was good service because he did not only repairБракує об’єкта дії: має бути «repair my laptop», he really tried to understand my situation, you knowСлово-паразит як маркер запинки. Many shops only want to finish fastНеприродне формулювання: має бути «finish quickly» або «work quickly» and they don’t care about customers. Because of him I hand inПомилка в часі: має бути «handed in» my thesis on time, and later I brought him a box of sweets to say thank you. I still go to this shop and I tell my friends about itПросте формулювання; точніше «recommend it to my friends».

Band 7

I’d like to talk about a small laptop repair shop near my university in Quezon City in the Philippines. It fixes computers and phones for students, and I went there last year when my laptop suddenly died a week before my thesis deadline. The shop is on the second floor of a small building, and it is always full of students waiting for their phones and laptops. I was extremely anxious, and I was close to tears when I walked in. The technician, Mr Reyes, listened carefully, then explained that the hard disk was faulty, but that he’d do his best to get it working againПриродне, точне перефразування. He worked until late in the evening and managed to save all my files. He never made me feel foolish for not keeping a proper backup of my work. He even lent me an old laptop so that I could carry on writing at home. The next day he phoned to check that everything was fineЧітка послідовність дає змогу легко стежити за розповіддю. I think it was good service because he didn’t just repair the machine, he really tried to understoodПомилка у формі слова: має бути «tried to understand» my situation. A lot of shops only want to finish quickly and doesn’t careНеузгодженість підмета й присудка: має бути «don’t care» about the customer. Thanks to him I handed in my thesis on time, and later I brought him a box of sweets to say thank you. I still go there, and I’ve recommended it to several friendsТочний вибір дієслова from my course.

Band 8

I’d like to talk about a small laptop repair shop near my university in Quezon City in the Philippines. It repairs computers and phones for students, and I went there last year when my laptop suddenly died a week before my thesis deadline. The shop is on the second floor of a small building, and it is always full of students waiting for their phones and laptops. I was extremely anxious and close to tears by the time I walked in. The technician, Mr Reyes, listened carefully, then explained that the hard disk was faulty but that he’d do his best to get it working again. He worked late into the evening and managed to save every file. He never once made me feel foolish for not keeping a backup. He even lent me an old laptop so that I could carry on writing at home, and the following morning he phoned to make sure everything was running smoothlyПриродна подробиця наприкінці з правильним participle phrase. I’d say it was good service because he didn’t merely fix the machine; he took the trouble to understand what I was going throughІдіоматичний вислів із правильним вкладеним реченням. Plenty of shops are only interested in working quickly, whereas he went the extra mileІдіоматичний, точний вислів для додаткових зусиль for a stranger. Thanks to him I handed in my thesis on time, and later I brought him a box of sweets to say thank you. I still go back, and I’ve recommended him to several friends.