Describe a time you received good service from a company or shop

Band 6

I would like to talk about a small laptop repair shop near my university in Quezon City in the Philippines. The shop fix수 일치 오류: 올바른 형태는 “fixes” computers and phones for students, and I went there last year when my laptop suddenly stopped working one week before my thesis deadline. The shop is on the second floor of a small building, and it is always full of students waiting for their phones and laptops. I was very worried, and I am시제 오류: 올바른 형태는 “was” almost crying when I walked in. The technician, Mr Reyes, listened to my problem carefully, and then he said, um머뭇거림을 나타내는 군말, that the hard disk had a problem but he would try to make it good기본적인 표현: “get it working again”이 더 정확함. He worked until late in the evening, and finally he saved all my files. He never make시제 오류: 올바른 형태는 “made” me feel stupid because I did not keep another copy. He also lent me an old laptop so I can시제 오류: 올바른 형태는 “could” continue my writing at home. The next day he called me to ask if everything was okay기본적인 단어, Lexical Resource 점수를 제한함. I think this was good service because he did not only repair목적어 누락: 올바른 형태는 “repair my laptop”, he really tried to understand my situation, you know머뭇거림을 나타내는 군말로 쓰임. Many shops only want to finish fast부자연스러운 표현: 올바른 형태는 “finish quickly” 또는 “work quickly” and they don’t care about customers. Because of him I hand in시제 오류: 올바른 형태는 “handed in” my thesis on time, and later I brought him a box of sweets to say thank you. I still go to this shop and I tell my friends about it평범한 표현: “recommend it to my friends”가 더 정확함.

Band 7

I’d like to talk about a small laptop repair shop near my university in Quezon City in the Philippines. It fixes computers and phones for students, and I went there last year when my laptop suddenly died a week before my thesis deadline. The shop is on the second floor of a small building, and it is always full of students waiting for their phones and laptops. I was extremely anxious, and I was close to tears when I walked in. The technician, Mr Reyes, listened carefully, then explained that the hard disk was faulty, but that he’d do his best to get it working again자연스럽고 정확한 바꿔 말하기. He worked until late in the evening and managed to save all my files. He never made me feel foolish for not keeping a proper backup of my work. He even lent me an old laptop so that I could carry on writing at home. The next day he phoned to check that everything was fine분명한 순서 표현이 이야기를 따라가기 쉽게 함. I think it was good service because he didn’t just repair the machine, he really tried to understood형태 오류: 올바른 형태는 “tried to understand” my situation. A lot of shops only want to finish quickly and doesn’t care수 일치 오류: 올바른 형태는 “don’t care” about the customer. Thanks to him I handed in my thesis on time, and later I brought him a box of sweets to say thank you. I still go there, and I’ve recommended it to several friends정확한 동사 선택 from my course.

Band 8

I’d like to talk about a small laptop repair shop near my university in Quezon City in the Philippines. It repairs computers and phones for students, and I went there last year when my laptop suddenly died a week before my thesis deadline. The shop is on the second floor of a small building, and it is always full of students waiting for their phones and laptops. I was extremely anxious and close to tears by the time I walked in. The technician, Mr Reyes, listened carefully, then explained that the hard disk was faulty but that he’d do his best to get it working again. He worked late into the evening and managed to save every file. He never once made me feel foolish for not keeping a backup. He even lent me an old laptop so that I could carry on writing at home, and the following morning he phoned to make sure everything was running smoothly자연스러운 후속 세부 내용, 분사구문을 정확하게 사용. I’d say it was good service because he didn’t merely fix the machine; he took the trouble to understand what I was going through관용 표현과 정확한 내포절. Plenty of shops are only interested in working quickly, whereas he went the extra mile더 많은 노력을 나타내는 관용적이고 정확한 표현 for a stranger. Thanks to him I handed in my thesis on time, and later I brought him a box of sweets to say thank you. I still go back, and I’ve recommended him to several friends.