Describe a time you received good service from a company or shop

Band 6

I would like to talk about a small laptop repair shop near my university in Quezon City in the Philippines. The shop fixLỗi hoà hợp chủ ngữ – động từ: phải là “fixes” computers and phones for students, and I went there last year when my laptop suddenly stopped working one week before my thesis deadline. The shop is on the second floor of a small building, and it is always full of students waiting for their phones and laptops. I was very worried, and I amLỗi thì: phải là “was” almost crying when I walked in. The technician, Mr Reyes, listened to my problem carefully, and then he said, umTừ đệm ngập ngừng, that the hard disk had a problem but he would try to make it goodCụm từ cơ bản; “get it working again” chính xác hơn. He worked until late in the evening, and finally he saved all my files. He never makeLỗi thì: phải là “made” me feel stupid because I did not keep another copy. He also lent me an old laptop so I canLỗi thì: phải là “could” continue my writing at home. The next day he called me to ask if everything was okayTừ cơ bản, hạn chế Lexical Resource. I think this was good service because he did not only repairThiếu tân ngữ: phải là “repair my laptop”, he really tried to understand my situation, you knowTừ đệm dùng để ngập ngừng. Many shops only want to finish fastCách nói thiếu tự nhiên: phải là “finish quickly” hoặc “work quickly” and they don’t care about customers. Because of him I hand inLỗi thì: phải là “handed in” my thesis on time, and later I brought him a box of sweets to say thank you. I still go to this shop and I tell my friends about itCách nói đơn giản; “recommend it to my friends” chính xác hơn.

Band 7

I’d like to talk about a small laptop repair shop near my university in Quezon City in the Philippines. It fixes computers and phones for students, and I went there last year when my laptop suddenly died a week before my thesis deadline. The shop is on the second floor of a small building, and it is always full of students waiting for their phones and laptops. I was extremely anxious, and I was close to tears when I walked in. The technician, Mr Reyes, listened carefully, then explained that the hard disk was faulty, but that he’d do his best to get it working againDiễn đạt lại tự nhiên, chính xác. He worked until late in the evening and managed to save all my files. He never made me feel foolish for not keeping a proper backup of my work. He even lent me an old laptop so that I could carry on writing at home. The next day he phoned to check that everything was fineTrình tự rõ ràng giúp câu chuyện dễ theo dõi. I think it was good service because he didn’t just repair the machine, he really tried to understoodLỗi dạng động từ: phải là “tried to understand” my situation. A lot of shops only want to finish quickly and doesn’t careLỗi hoà hợp chủ ngữ – động từ: phải là “don’t care” about the customer. Thanks to him I handed in my thesis on time, and later I brought him a box of sweets to say thank you. I still go there, and I’ve recommended it to several friendsLựa chọn động từ chính xác from my course.

Band 8

I’d like to talk about a small laptop repair shop near my university in Quezon City in the Philippines. It repairs computers and phones for students, and I went there last year when my laptop suddenly died a week before my thesis deadline. The shop is on the second floor of a small building, and it is always full of students waiting for their phones and laptops. I was extremely anxious and close to tears by the time I walked in. The technician, Mr Reyes, listened carefully, then explained that the hard disk was faulty but that he’d do his best to get it working again. He worked late into the evening and managed to save every file. He never once made me feel foolish for not keeping a backup. He even lent me an old laptop so that I could carry on writing at home, and the following morning he phoned to make sure everything was running smoothlyChi tiết nối tiếp tự nhiên, kèm cụm phân từ chính xác. I’d say it was good service because he didn’t merely fix the machine; he took the trouble to understand what I was going throughThành ngữ kèm mệnh đề lồng chính xác. Plenty of shops are only interested in working quickly, whereas he went the extra mileThành ngữ chính xác để nói về sự nỗ lực thêm for a stranger. Thanks to him I handed in my thesis on time, and later I brought him a box of sweets to say thank you. I still go back, and I’ve recommended him to several friends.