Describe a time you received good service from a company or shop

Band 6

I would like to talk about a small laptop repair shop near my university in Quezon City in the Philippines. The shop fixБастауыш пен баяндауыштың қиыспауы: «fixes» болуы керек computers and phones for students, and I went there last year when my laptop suddenly stopped working one week before my thesis deadline. The shop is on the second floor of a small building, and it is always full of students waiting for their phones and laptops. I was very worried, and I amШақ қатесі: «was» болуы керек almost crying when I walked in. The technician, Mr Reyes, listened to my problem carefully, and then he said, umТабиғи кідіріс, елеусіз толтырғыш сөз, that the hard disk had a problem but he would try to make it goodҚарапайым тіркес; «get it working again» дәлірек. He worked until late in the evening, and finally he saved all my files. He never makeШақ қатесі: «made» болуы керек me feel stupid because I did not keep another copy. He also lent me an old laptop so I canШақ қатесі: «could» болуы керек continue my writing at home. The next day he called me to ask if everything was okayҚарапайым сөз; Lexical Resource критерийін шектейді. I think this was good service because he did not only repairТолықтауыш жетіспейді: «repair my laptop» болуы керек, he really tried to understand my situation, you knowКідіріс белгісі ретінде қолданылған толтырғыш сөз. Many shops only want to finish fastТабиғи емес тіркес: «finish quickly» немесе «work quickly» болуы керек and they don’t care about customers. Because of him I hand inШақ қатесі: «handed in» болуы керек my thesis on time, and later I brought him a box of sweets to say thank you. I still go to this shop and I tell my friends about itҚарапайым тіркес; «recommend it to my friends» дәлірек.

Band 7

I’d like to talk about a small laptop repair shop near my university in Quezon City in the Philippines. It fixes computers and phones for students, and I went there last year when my laptop suddenly died a week before my thesis deadline. The shop is on the second floor of a small building, and it is always full of students waiting for their phones and laptops. I was extremely anxious, and I was close to tears when I walked in. The technician, Mr Reyes, listened carefully, then explained that the hard disk was faulty, but that he’d do his best to get it working againДәл, табиғи басқаша айту. He worked until late in the evening and managed to save all my files. He never made me feel foolish for not keeping a proper backup of my work. He even lent me an old laptop so that I could carry on writing at home. The next day he phoned to check that everything was fineНақты ретілік әңгімені түсінуге жеңіл етеді. I think it was good service because he didn’t just repair the machine, he really tried to understoodФорма қатесі: «tried to understand» болуы керек my situation. A lot of shops only want to finish quickly and doesn’t careБастауыш пен баяндауыштың қиыспауы: «don’t care» болуы керек about the customer. Thanks to him I handed in my thesis on time, and later I brought him a box of sweets to say thank you. I still go there, and I’ve recommended it to several friendsЕтістікті дәл таңдау from my course.

Band 8

I’d like to talk about a small laptop repair shop near my university in Quezon City in the Philippines. It repairs computers and phones for students, and I went there last year when my laptop suddenly died a week before my thesis deadline. The shop is on the second floor of a small building, and it is always full of students waiting for their phones and laptops. I was extremely anxious and close to tears by the time I walked in. The technician, Mr Reyes, listened carefully, then explained that the hard disk was faulty but that he’d do his best to get it working again. He worked late into the evening and managed to save every file. He never once made me feel foolish for not keeping a backup. He even lent me an old laptop so that I could carry on writing at home, and the following morning he phoned to make sure everything was running smoothlyДұрыс participle тіркесі бар табиғи қосымша бөлшек. I’d say it was good service because he didn’t merely fix the machine; he took the trouble to understand what I was going throughДұрыс кірістірілген бағыныңқысы бар идиомалық тіркес. Plenty of shops are only interested in working quickly, whereas he went the extra mileҚосымша күш салуды білдіретін идиомалық, дәл тіркес for a stranger. Thanks to him I handed in my thesis on time, and later I brought him a box of sweets to say thank you. I still go back, and I’ve recommended him to several friends.