Describe a time you received good service from a company or shop

Band 6

I would like to talk about a small laptop repair shop near my university in Quezon City in the Philippines. The shop fixMübtəda-xəbər uyğunluğu səhvi: «fixes» olmalıdır computers and phones for students, and I went there last year when my laptop suddenly stopped working one week before my thesis deadline. The shop is on the second floor of a small building, and it is always full of students waiting for their phones and laptops. I was very worried, and I amZaman səhvi: «was» olmalıdır almost crying when I walked in. The technician, Mr Reyes, listened to my problem carefully, and then he said, umDuruxma doldurucusu, that the hard disk had a problem but he would try to make it goodSadə ifadə; «get it working again» daha dəqiqdir. He worked until late in the evening, and finally he saved all my files. He never makeZaman səhvi: «made» olmalıdır me feel stupid because I did not keep another copy. He also lent me an old laptop so I canZaman səhvi: «could» olmalıdır continue my writing at home. The next day he called me to ask if everything was okaySadə söz; Lexical Resource-u məhdudlaşdırır. I think this was good service because he did not only repairTamamlıq çatışmır: «repair my laptop» olmalıdır, he really tried to understand my situation, you knowDuruxma markeri kimi işlənən doldurucu ifadə. Many shops only want to finish fastQeyri-təbii ifadə: «finish quickly» və ya «work quickly» olmalıdır and they don’t care about customers. Because of him I hand inZaman səhvi: «handed in» olmalıdır my thesis on time, and later I brought him a box of sweets to say thank you. I still go to this shop and I tell my friends about itSadə ifadə; «recommend it to my friends» daha dəqiqdir.

Band 7

I’d like to talk about a small laptop repair shop near my university in Quezon City in the Philippines. It fixes computers and phones for students, and I went there last year when my laptop suddenly died a week before my thesis deadline. The shop is on the second floor of a small building, and it is always full of students waiting for their phones and laptops. I was extremely anxious, and I was close to tears when I walked in. The technician, Mr Reyes, listened carefully, then explained that the hard disk was faulty, but that he’d do his best to get it working againTəbii, dəqiq başqa sözlərlə ifadə. He worked until late in the evening and managed to save all my files. He never made me feel foolish for not keeping a proper backup of my work. He even lent me an old laptop so that I could carry on writing at home. The next day he phoned to check that everything was fineAydın ardıcıllıq hekayəni izləməyi asanlaşdırır. I think it was good service because he didn’t just repair the machine, he really tried to understoodForma səhvi: «tried to understand» olmalıdır my situation. A lot of shops only want to finish quickly and doesn’t careMübtəda-xəbər uyğunluğu səhvi: «don’t care» olmalıdır about the customer. Thanks to him I handed in my thesis on time, and later I brought him a box of sweets to say thank you. I still go there, and I’ve recommended it to several friendsDəqiq fel seçimi from my course.

Band 8

I’d like to talk about a small laptop repair shop near my university in Quezon City in the Philippines. It repairs computers and phones for students, and I went there last year when my laptop suddenly died a week before my thesis deadline. The shop is on the second floor of a small building, and it is always full of students waiting for their phones and laptops. I was extremely anxious and close to tears by the time I walked in. The technician, Mr Reyes, listened carefully, then explained that the hard disk was faulty but that he’d do his best to get it working again. He worked late into the evening and managed to save every file. He never once made me feel foolish for not keeping a backup. He even lent me an old laptop so that I could carry on writing at home, and the following morning he phoned to make sure everything was running smoothlyDüzgün participle quruluşu ilə təbii davam təfərrüatı. I’d say it was good service because he didn’t merely fix the machine; he took the trouble to understand what I was going throughDüzgün daxili budaq cümləsi ilə idiomatik ifadə. Plenty of shops are only interested in working quickly, whereas he went the extra mileİdiomatik, dəqiq ifadə: əlavə səy göstərmək for a stranger. Thanks to him I handed in my thesis on time, and later I brought him a box of sweets to say thank you. I still go back, and I’ve recommended him to several friends.