Describe a time you received good service from a company or shop

Band 6

I would like to talk about a small laptop repair shop near my university in Quezon City in the Philippines. The shop fixЭэ менен баяндоочтун ыкташуу катасы: «fixes» болушу керек computers and phones for students, and I went there last year when my laptop suddenly stopped working one week before my thesis deadline. The shop is on the second floor of a small building, and it is always full of students waiting for their phones and laptops. I was very worried, and I amЧак катасы: «was» болушу керек almost crying when I walked in. The technician, Mr Reyes, listened to my problem carefully, and then he said, umТартынууну билдирген толтургуч сөз, that the hard disk had a problem but he would try to make it goodЖөнөкөй сөз айкашы; «get it working again» тагыраак. He worked until late in the evening, and finally he saved all my files. He never makeЧак катасы: «made» болушу керек me feel stupid because I did not keep another copy. He also lent me an old laptop so I canЧак катасы: «could» болушу керек continue my writing at home. The next day he called me to ask if everything was okayЖөнөкөй сөз; Lexical Resource боюнча баллды чектейт. I think this was good service because he did not only repairТолуктооч жок: «repair my laptop» болушу керек, he really tried to understand my situation, you knowТартынуу белгиси катары колдонулган толтургуч сөз. Many shops only want to finish fastТабигый эмес айтылыш: «finish quickly» же «work quickly» болушу керек and they don’t care about customers. Because of him I hand inЧак катасы: «handed in» болушу керек my thesis on time, and later I brought him a box of sweets to say thank you. I still go to this shop and I tell my friends about itЖөнөкөй сөз айкашы; «recommend it to my friends» тагыраак.

Band 7

I’d like to talk about a small laptop repair shop near my university in Quezon City in the Philippines. It fixes computers and phones for students, and I went there last year when my laptop suddenly died a week before my thesis deadline. The shop is on the second floor of a small building, and it is always full of students waiting for their phones and laptops. I was extremely anxious, and I was close to tears when I walked in. The technician, Mr Reyes, listened carefully, then explained that the hard disk was faulty, but that he’d do his best to get it working againТабигый, так башкача айтуу. He worked until late in the evening and managed to save all my files. He never made me feel foolish for not keeping a proper backup of my work. He even lent me an old laptop so that I could carry on writing at home. The next day he phoned to check that everything was fineТак удаалаштык окуяны ээрчүүнү жеңилдетет. I think it was good service because he didn’t just repair the machine, he really tried to understoodФорма катасы: «tried to understand» болушу керек my situation. A lot of shops only want to finish quickly and doesn’t careЭэ менен баяндоочтун ыкташуу катасы: «don’t care» болушу керек about the customer. Thanks to him I handed in my thesis on time, and later I brought him a box of sweets to say thank you. I still go there, and I’ve recommended it to several friendsТак этиш тандоо from my course.

Band 8

I’d like to talk about a small laptop repair shop near my university in Quezon City in the Philippines. It repairs computers and phones for students, and I went there last year when my laptop suddenly died a week before my thesis deadline. The shop is on the second floor of a small building, and it is always full of students waiting for their phones and laptops. I was extremely anxious and close to tears by the time I walked in. The technician, Mr Reyes, listened carefully, then explained that the hard disk was faulty but that he’d do his best to get it working again. He worked late into the evening and managed to save every file. He never once made me feel foolish for not keeping a backup. He even lent me an old laptop so that I could carry on writing at home, and the following morning he phoned to make sure everything was running smoothlyТуура participle clause менен берилген табигый кийинки кадам деталы. I’d say it was good service because he didn’t merely fix the machine; he took the trouble to understand what I was going throughТак киргизилген бөлүк сүйлөм менен түзүлгөн идиомалык туюнтма. Plenty of shops are only interested in working quickly, whereas he went the extra mileКошумча аракетти берген идиомалык, так туюнтма for a stranger. Thanks to him I handed in my thesis on time, and later I brought him a box of sweets to say thank you. I still go back, and I’ve recommended him to several friends.