Describe a time you received good service from a company or shop

Band 6

I would like to talk about a small laptop repair shop near my university in Quezon City in the Philippines. The shop fixKesalahan kesesuaian subjek dan kata kerja: seharusnya “fixes” computers and phones for students, and I went there last year when my laptop suddenly stopped working one week before my thesis deadline. The shop is on the second floor of a small building, and it is always full of students waiting for their phones and laptops. I was very worried, and I amKesalahan sesaat pada tenses: seharusnya “was” almost crying when I walked in. The technician, Mr Reyes, listened to my problem carefully, and then he said, umKata pengisi saat ragu, that the hard disk had a problem but he would try to make it goodFrasa dasar; “get it working again” lebih tepat. He worked until late in the evening, and finally he saved all my files. He never makeKesalahan sesaat pada tenses: seharusnya “made” me feel stupid because I did not keep another copy. He also lent me an old laptop so I canKesalahan sesaat pada tenses: seharusnya “could” continue my writing at home. The next day he called me to ask if everything was okayKata dasar; membatasi Lexical Resource. I think this was good service because he did not only repairObjek hilang: seharusnya “repair my laptop”, he really tried to understand my situation, you knowKata pengisi yang dipakai sebagai penanda ragu. Many shops only want to finish fastRangkaian kata yang tidak alami: seharusnya “finish quickly” atau “work quickly” and they don’t care about customers. Because of him I hand inKesalahan sesaat pada tenses: seharusnya “handed in” my thesis on time, and later I brought him a box of sweets to say thank you. I still go to this shop and I tell my friends about itPilihan kata yang polos; “recommend it to my friends” lebih tepat.

Band 7

I’d like to talk about a small laptop repair shop near my university in Quezon City in the Philippines. It fixes computers and phones for students, and I went there last year when my laptop suddenly died a week before my thesis deadline. The shop is on the second floor of a small building, and it is always full of students waiting for their phones and laptops. I was extremely anxious, and I was close to tears when I walked in. The technician, Mr Reyes, listened carefully, then explained that the hard disk was faulty, but that he’d do his best to get it working againParafrasa yang alami dan tepat. He worked until late in the evening and managed to save all my files. He never made me feel foolish for not keeping a proper backup of my work. He even lent me an old laptop so that I could carry on writing at home. The next day he phoned to check that everything was fineUrutan yang jelas membuat cerita mudah diikuti. I think it was good service because he didn’t just repair the machine, he really tried to understoodKesalahan bentuk: seharusnya “tried to understand” my situation. A lot of shops only want to finish quickly and doesn’t careKesalahan kesesuaian subjek dan kata kerja: seharusnya “don’t care” about the customer. Thanks to him I handed in my thesis on time, and later I brought him a box of sweets to say thank you. I still go there, and I’ve recommended it to several friendsPilihan kata kerja yang tepat from my course.

Band 8

I’d like to talk about a small laptop repair shop near my university in Quezon City in the Philippines. It repairs computers and phones for students, and I went there last year when my laptop suddenly died a week before my thesis deadline. The shop is on the second floor of a small building, and it is always full of students waiting for their phones and laptops. I was extremely anxious and close to tears by the time I walked in. The technician, Mr Reyes, listened carefully, then explained that the hard disk was faulty but that he’d do his best to get it working again. He worked late into the evening and managed to save every file. He never once made me feel foolish for not keeping a backup. He even lent me an old laptop so that I could carry on writing at home, and the following morning he phoned to make sure everything was running smoothlyDetail tindak lanjut yang alami dengan frasa partisip yang akurat. I’d say it was good service because he didn’t merely fix the machine; he took the trouble to understand what I was going throughUngkapan idiomatis dengan klausa tersemat yang akurat. Plenty of shops are only interested in working quickly, whereas he went the extra mileUngkapan idiomatis yang tepat untuk usaha ekstra for a stranger. Thanks to him I handed in my thesis on time, and later I brought him a box of sweets to say thank you. I still go back, and I’ve recommended him to several friends.