Describe a time you received good service from a company or shop

Band 6

I would like to talk about a small laptop repair shop near my university in Quezon City in the Philippines. The shop fixErro de concordância: deveria ser “fixes” computers and phones for students, and I went there last year when my laptop suddenly stopped working one week before my thesis deadline. The shop is on the second floor of a small building, and it is always full of students waiting for their phones and laptops. I was very worried, and I amErro de tempo verbal: deveria ser “was” almost crying when I walked in. The technician, Mr Reyes, listened to my problem carefully, and then he said, umHesitação, muleta de linguagem, that the hard disk had a problem but he would try to make it goodExpressão básica; “get it working again” é mais preciso. He worked until late in the evening, and finally he saved all my files. He never makeErro de tempo verbal: deveria ser “made” me feel stupid because I did not keep another copy. He also lent me an old laptop so I canErro de tempo verbal: deveria ser “could” continue my writing at home. The next day he called me to ask if everything was okayPalavra básica; limita o Lexical Resource. I think this was good service because he did not only repairObjeto ausente: deveria ser “repair my laptop”, he really tried to understand my situation, you knowMuleta de linguagem usada como marcador de hesitação. Many shops only want to finish fastExpressão pouco natural: deveria ser “finish quickly” ou “work quickly” and they don’t care about customers. Because of him I hand inErro de tempo verbal: deveria ser “handed in” my thesis on time, and later I brought him a box of sweets to say thank you. I still go to this shop and I tell my friends about itExpressão simples; “recommend it to my friends” é mais preciso.

Band 7

I’d like to talk about a small laptop repair shop near my university in Quezon City in the Philippines. It fixes computers and phones for students, and I went there last year when my laptop suddenly died a week before my thesis deadline. The shop is on the second floor of a small building, and it is always full of students waiting for their phones and laptops. I was extremely anxious, and I was close to tears when I walked in. The technician, Mr Reyes, listened carefully, then explained that the hard disk was faulty, but that he’d do his best to get it working againParáfrase natural e precisa. He worked until late in the evening and managed to save all my files. He never made me feel foolish for not keeping a proper backup of my work. He even lent me an old laptop so that I could carry on writing at home. The next day he phoned to check that everything was fineA sequência clara mantém a história fácil de acompanhar. I think it was good service because he didn’t just repair the machine, he really tried to understoodErro de forma: deveria ser “tried to understand” my situation. A lot of shops only want to finish quickly and doesn’t careErro de concordância: deveria ser “don’t care” about the customer. Thanks to him I handed in my thesis on time, and later I brought him a box of sweets to say thank you. I still go there, and I’ve recommended it to several friendsEscolha de verbo precisa from my course.

Band 8

I’d like to talk about a small laptop repair shop near my university in Quezon City in the Philippines. It repairs computers and phones for students, and I went there last year when my laptop suddenly died a week before my thesis deadline. The shop is on the second floor of a small building, and it is always full of students waiting for their phones and laptops. I was extremely anxious and close to tears by the time I walked in. The technician, Mr Reyes, listened carefully, then explained that the hard disk was faulty but that he’d do his best to get it working again. He worked late into the evening and managed to save every file. He never once made me feel foolish for not keeping a backup. He even lent me an old laptop so that I could carry on writing at home, and the following morning he phoned to make sure everything was running smoothlyDetalhe natural de acompanhamento, com uma oração participial correta. I’d say it was good service because he didn’t merely fix the machine; he took the trouble to understand what I was going throughExpressão idiomática com uma oração subordinada correta. Plenty of shops are only interested in working quickly, whereas he went the extra mileExpressão idiomática e precisa para um esforço extra for a stranger. Thanks to him I handed in my thesis on time, and later I brought him a box of sweets to say thank you. I still go back, and I’ve recommended him to several friends.