IELTS Speaking Part 2 · People

Describe a person who helped you solve a problem

Cue card

Describe a person who helped you solve a problem

You should say:

  • what the problem was
  • when and where you faced it
  • how this person helped you solve it

and explain how you felt about the experience

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How to approach this cue card

This card asks you to tell a small story with a clear shape: a problem appeared, you could not solve it alone, someone stepped in, and the situation changed. Examiners listen for a tidy sequence in the past tense, for the vocabulary of difficulty and relief, and for whether you can say how you felt without repeating “happy” or “stressed” five times.

The easiest angle is an ordinary problem with a real person behind it: a mistake in your studies, a form you could not fill in, a repair. A modest problem you remember well beats a dramatic one you have to invent, because small details, such as the day, the room and what the person said, make an answer sound natural.

Keep the problem and the setting short, then spend most of your time on what the person did and on the final “explain” line.

Vocabulary that lifts this answer

These phrases describe a difficulty, the help and the relief more precisely than “difficult” or “happy”.

Word or phrase What it means In a sentence
to be at a loss to have no idea what to do I was completely at a loss, because nothing I tried worked.
to get to the bottom of something to find the real cause of a problem He was determined to get to the bottom of it.
a fresh pair of eyes a new person looking at a problem without assumptions Sometimes you just need a fresh pair of eyes.
to go through something line by line to check every part carefully, in order We went through the whole list line by line.
to figure something out to understand or solve something by thinking After an hour, we finally figured out what had gone wrong.
to talk someone through something to explain each step patiently She talked me through the process from the beginning.
to sort something out to deal with a problem and fix it I was glad that somebody could sort it out so quickly.
to lend a hand to help someone with a task He offered to lend a hand without being asked.
a weight off my mind a feeling of relief after worry ends Hearing that it was fixed was a weight off my mind.
to be in a bind to be in a difficult position with few choices I was in a bind because the deadline was the next day.

A one-minute plan

  • problem: shop stock list, numbers did not match
  • when, where: last November, family shop, Ulaanbaatar
  • who, how: Ganzorig, accountant, checked line by line, found double entries
  • feeling: stressed, then relieved, grateful, more confident

The same answer at Band 6, 7 and 8

The three sample answers below tell exactly the same story, and only the language changes between them. Hover or tap a highlighted phrase to see what an examiner would notice about it, and treat these as illustrations of what each band typically sounds like, not scripts to memorise.

Band 6

I would like to talk about my cousin’s husband, Ganzorig, who helpTense slip: should be “helped” me with a problem in my family’s shop last November. The shop is in Ulaanbaatar and it sells things for school, and I work there on Saturdays. My aunt owns it, and that year she was giving me more responsibility, so I wanted to do the job well. At that time I looked after the stock list on the computer, but the numbers on the screen wasSubject-verb agreement error: should be “were” not the same as the things on the shelves, and I did not know why. I was very stressedBasic intensifier and adjective; limits Lexical Resource because my aunt wanted the report on Monday. I, erNatural hesitation marker, minor filler, tried to find the mistake for two evenings, but I could not. Then Ganzorig, who is an accountant, comeTense slip: should be “came” to the shop on Sunday when it was closed. He sat next to me and checked the list line by line. After one hour he findTense slip: should be “found” that two deliveries were written two times, so the total was too big. He also showed me an easy way to check the list every week, you knowFiller phrase used as a hesitation marker, so I will not have the same problem again. I felt very happyBasic adjective; limits Lexical Resource and a little shy because the mistake was so simple. It was make meForm error: should be “It made me” feel more confident about my work, and I am really thankful to him. Now I check the list every Saturday before I go home, and my aunt says the report is always correct.

Band 7

I’d like to talk about my cousin’s husband, Ganzorig, who helped me with a problem in my family’s shop last November. The shop is in Ulaanbaatar and sells school supplies, and I work there on Saturdays. My aunt owns it, and that year she’d started trusting me with more responsibility, so I wanted to do the job properly. At that time I was looking after the stock list on the computer, but the numbers on the screen didn’t match what was actually on the shelvesAccurate comparison clause with a past tense, and I couldn’t work out why. I was under a lot of pressureNatural collocation instead of a basic adjective because my aunt wanted the report on Monday. I’d spent two evenings searching for the mistake and I was getting nowhere, to be honestNatural discourse marker that signals frustration. Then Ganzorig, who’s an accountant, came to the shop on Sunday, when it was closed. He sat down beside me and went through the list line by line, and within an hour he’d found that two deliveries had been entered twice, which made the total far too high. He also showed me a simple way to check the list every week, so it wouldn’t happen again. Afterwards I felt enormously relievedPrecise adverb and adjective, and a little embarrassed because the mistake was so much simpleIntensifier error: should be “so simple”. It gave me a lot more confidenceNatural phrase for a lasting effect in my work, and I’m genuinely grateful to him. These days I check the list before I leave every Saturday, and my aunt hasn’t found a single error since.

Band 8

I’d like to talk about my cousin’s husband, Ganzorig, who rescued me from a problem in my family’s shop last November. The shop, in Ulaanbaatar, sells school supplies, and I work there on Saturdays. My aunt owns it, and she had only recently started entrusting me with more responsibility, so I was determined to get it right. At the time I was responsible for the stock list on the computer, but the figures on the screen simply refused to match what was on the shelvesNatural, vivid phrasing with an accurate past tense, and I couldn’t work out why. I was under real pressurePrecise collocation, since my aunt expected the report on Monday, and after two evenings of searching I was at a complete lossIdiomatic phrase for having no ideas. Then Ganzorig, an accountant, came to the shop on Sunday, when it was closed. He sat beside me, went through the list line by line, and within an hour had spotted that two deliveries had been entered twice, which inflated the totalPast perfect and a relative clause used accurately. He also talked me through a simple weekly checkPrecise phrasal expression so that it wouldn’t happen again. I felt enormously relieved, and slightly embarrassed that the cause was so simple, but what stayed with me more than anythingNatural discourse marker introducing reflection was how patiently he explained it, without making me feel foolish. It was a weight off my mind, and it has made me far readier to ask for help early instead of struggling alone. These days I check the list before locking up every Saturday, and the weekly routine he suggested has not failed me once.

What moved the band

  • Band 6’s tense slips (“who help me”, “Ganzorig, who is an accountant, come”) become accurate past forms in Band 7 (“who helped me”, “came”), and they stay clean in Band 8.
  • Band 6 relies on “very stressed” and “very happy”; Band 7 uses “under a lot of pressure” and “enormously relieved”; Band 8 adds “at a complete loss” and “a weight off my mind”.
  • Band 6 stops at “I am really thankful to him”; Band 8 closes with a reflection on how the help changed the speaker, “far readier to ask for help early instead of struggling alone”.

Common mistakes on this card

  • Spending most of your time on the background and giving one sentence to what the person did.
  • Answering the three bullets and then forgetting the final line, “how you felt about the experience”.
  • Switching to the present tense when you retell the moment the person arrived or found the answer.
  • Choosing a problem that was solved in a second, which leaves nothing to say about the help.

Part 3 questions that often follow

After your turn of one to two minutes, the examiner usually moves into a related Part 3 discussion — these are the kinds of follow-up questions that commonly come up around this topic.

  1. Why do some people find it hard to ask for help when they have a problem?
  2. Is it better to try to solve a problem alone first, or to ask someone straight away?
  3. Which kinds of problems are best left to experts rather than friends or family?
  4. How has the internet changed the way people look for solutions to everyday problems?
  5. Should schools spend more time teaching children how to solve problems on their own?

Frequently asked questions

Does the problem have to be serious?

No. A small, practical problem, such as a mistake in a document or a confusing form, often makes a better answer than a dramatic one, because you can describe each step clearly.

Can the person who helped me be a stranger?

Yes. A shop assistant, a neighbour or someone you met by chance can work well, as long as you explain what exactly they did and keep the focus on the help.

What if I solved most of the problem myself?

Choose a different moment, or be honest about the part the other person played. Examiners want a clear sequence and a real person, not an impressive story.

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